Customers who joined BetMGM during the last four years may have gotten lucky and had their information not exposed in the MGM Resorts cyber breach.
MGM detailed the incident in an 8-K filed after the market closed on Thursday. BetMGM is a 50/50 joint venture involving MGM and Entain that was once known as Roar Digital.
Despite providing some troubling figures, including a loss of $100 million in adjusted EBITDA in September alone, MGM’s shares rose marginally in after-hours trading, as the firm stated that insurance should cover the losses.
Before BetMGM, Data was Taken from Players
MGM does not save information from BetMGM in its database, despite BetMGM clients frequently enrolling in the MGM Rewards program. BetMGM accounted for over half of all new MGM Rewards members (48%) in 2022.
Those who signed up for MGM Rewards through BetMGM, which initially went live in September 2019, appear to be safe. MGM stated that the stolen data came from users who joined up for MGM Rewards prior to March 2019:
“However, the Company has determined that the criminal actors obtained personal information (including name, contact data (such as phone number, email address, and also postal address), gender, date of birth, and driver’s license numbers) for some of the Company’s customers who transacted with the Company prior to March 2019.” The criminal actors also obtained Social Security numbers and passport information for a small number of consumers.”
Customers of Caesars, which was hacked first by the same group that hacked MGM, did not fare as well, according to the company’s 8-K: “…we determined that the unauthorized actor acquired a copy of, among other data, our loyalty program database, which includes driver’s license numbers and social security numbers for a significant number of members in the database.”
Account Problems Unrelated to the MGM Cyber Attack
Customers at BetMGM were anxious on Wednesday, as several resorted to social media to disclose various issues with their accounts.
According to a source, the account access concerns were unrelated to MGM’s recent incident, nor were they a fresh attack. By Wednesday evening, the problem had been rectified.
“We are aware of a technical issue earlier today that resulted in some customers experiencing delays or difficulty accessing their accounts,” a spokeswoman for LSR said. “That issue has been resolved.”